Reporting Problems
If there is an emergency (life-threatening event, theft, or fire), call 911.
For an urgent situation during office hours (elevator not working, a water leak in a building or the irrigation system, building access system not working, or any other issue that might present a danger to the building residents), email contactus@oldeivy.org or call Access Management Group at 770-777-6890. Access Management Group phones are available during Monday-Friday, 9:00 AM through 5:00 PM, excluding major holidays.
Calls to 770-777-6890 outside of regular business hours that are emergencies that threaten life or property will be directed to the option to leave a message for the on-call manager for assistance. Response times vary, but Access Management Group will endeavor to respond within 15 minutes of a call being received after-hours.
Users who register and login to Access Management Group’s online Resident Portal can report common area maintenance issues using the Requests button.
All requests, regardless of the submission process, will be logged and tracked in the Silverleaf system.
Problems in The Manor
Manor residents may contact their building representative to report non-emergency issues (garage gate problems, non-functioning building light, or other building issues requiring repair or attention). The building rep will relay these issues to the property management company or to the Manor Board.