Olde Ivy offers various resources for reporting problems with the infrastructure. Depending on the issue and the level of urgency, you can send an email to one of the following:
- Access issues (remotes, fobs or entry codes): firstname.lastname@example.org
- Exterior gate issues: email@example.com
- Water billing issues: firstname.lastname@example.org
For an emergency situation involving health or safety, call 911.
For an urgent situation during office hours (elevator not working, a water leak in a building or the irrigation system, building access system not working, or any other issue that might present a danger to the building residents), contact the management company representative email@example.com.
For an urgent situation that occurs out of office hours and can’t wait until the next day, call the main Property Manager Switchboard at (404) 835-9100 and follow the prompts to be connected to the answering service. (A licensed manager is always on-call and will be able to assist.)
Problems in The Manor
Contact your building representative to report non-emergency issues (garage gate problems, non-functioning building light or other building issue requiring repair or attention). The rep will relay these issues to the property management company or to the Manor Board.