Reporting Problems

Olde Ivy offers various resources for reporting problems with the infrastructure. Depending on the issue and the level of urgency, you can send an email to one of the following:

For an emergency situation involving health or safety, call 911.

For an urgent situation during office hours (elevator not working, a water leak in a building or the irrigation system, building access system not working, or any other issue that might present a danger to the building residents), contact the management company representative

For an urgent situation that occurs out of office hours and can’t wait until the next day, call the main Property Manager Switchboard at (404) 835-9100 and follow the prompts to be connected to the answering service. (A licensed manager is always on-call and will be able to assist.)

Problems in The Manor

Contact your building representative to report non-emergency issues (garage gate problems, non-functioning building light or other building issue requiring repair or attention). The rep will relay these issues to the property management company or to the Manor Board.

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