Reporting Problems

  • If there is an emergency (life-threatening event, theft or fire), call 911.

  • For an urgent situation during office hours (elevator not working, a water leak in a building or the irrigation system, building access system not working, or any other issue that might present a danger to the building residents), email propertymanager@oldeivy.org or call Silverleaf at 770-554-3984. Silverleaf phones are answered by a live operator during business hours. Office hours are Monday-Thursday, 9:00 AM through 5:00 PM, and on Fridays from 9:00 AM through 3:00 PM.

  • Calls to 770-554-3984 outside of regular business hours will be directed to a live answering service that will contact the on-call manager for assistance. Response times vary, but Silverleaf will endeavor to respond within 30 minutes of a call being received after-hours.

  • Users who register and login to Silverleaf’s online Resident Portal can report common area maintenance issues using the Requests button.

All requests, regardless of submission process, will be logged and tracked in the Silverleaf system.

Problems in The Manor

Manor residents may contact their building representative to report non-emergency issues (garage gate problems, non-functioning building light or other building issue requiring repair or attention). The building rep will relay these issues to the property management company or to the Manor Board.

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